1. Welcome

At Jigsaw, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our websites, applications, and services.

Jigsaw develops custom software solutions for clients and provides software-as-a-service (SaaS) products. This policy applies across all areas of our business.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, billing details, organisation, and account information.

• User-Generated Data: Content you provide while using our applications (e.g., text, audio, files, or inputs).

• Project / Client Data: Information you share with us in the course of a development project.

• Usage Data: Log files, device/browser type, IP address, pages visited, and interactions with our platforms.

• Cookies & Tracking: Cookies and analytics tools to measure and improve performance.

We use collected data to:

• Provide and improve our services and applications.

• Deliver platform features such as content processing, analysis, and reporting.

• Communicate with you regarding projects, accounts, and updates.

• Process payments and manage subscriptions.

• Monitor usage trends and improve user experience.

• Comply with legal and regulatory obligations.

  
  

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service Providers: Trusted partners (e.g., hosting, analytics, AI services, or payment processors).

• Legal Authorities: Where required by law.

• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

• Client project data is retained only as long as needed to deliver and support the project.

• SaaS user content is retained only for the time necessary to provide services, unless otherwise stated.

• Billing and legal records are retained in line with statutory requirements.

6. Data Security

We apply industry-standard security measures including encryption in transit and at rest, access controls, and regular monitoring.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your data.

• Restrict or object to processing.

• Request data portability.

• Withdraw consent for optional processing (e.g., marketing).

You can exercise these rights by contacting us at support@jigsaw.digital.

8. International Data Transfers

Some of our service providers are located outside the UK/EEA. Where personal data is transferred internationally, we use appropriate safeguards such as Standard Contractual Clauses (SCCs).

9. Children’s Privacy

Our services are intended for professional and business use. They are not directed at children under 16, and we do not knowingly collect data from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version with an updated “Effective Date” will always be available on our website.

11. Contact Us

If you have questions about this Privacy Policy, or how your data is handled, please contact us:

Jigsaw

Email: support@jigsaw.digital

WhatsApp & telephone: +44 20 3051 9359

Address: 42 Windsor Drive, Barnet, London EN4 8UD